Why this needs to exist
Every support team is putting an AI agent on the front line. That agent answers from one place: your knowledge base.
If the docs are stale, the agent is wrong — politely, confidently, at scale. And keeping docs current has always been the chore nobody owns.
So we built an agent whose only job is keeping your knowledge base true. Your help center stays yours. It just stops falling behind.
“A customer asks for documentation. I could point them to the knowledge base — but it might be old information. So I go back to product, get the actual answer, and then the team still has to update the docs. Depending on bandwidth, that might not happen for days.”
Crystal Morgan Customer Success Manager, KNIME
